Help & Support
Heiki provides bespoke forwarding services built on personal attention and real‑time communication. Because every shipment is handled individually and routed with care, we don’t rely on automated tracking systems. Instead, we offer direct access to our team at any moment you need information or assistance.
24/7 Direct Phone Support
Our operations team is available 24 hours a day, 7 days a week. You can call us at any time for immediate answers about your shipment, routing, timing, or any unexpected situation.
- Speak directly with a specialist
- Immediate updates on your shipment’s status
- Instant problem‑solving when needed
- No bots, no waiting lines, no automated menus
Your shipment is always monitored by a real person, and you can reach that person whenever you need them.
How We Handle Your Shipment
Every shipment we forward is managed manually from pickup to delivery. That means:
- No automated track‑and‑trace
- No generic status emails
- No outsourced customer service
Instead, your shipment is overseen by a dedicated team member who can tell you exactly where it is and what the next step will be. A quick call is all it takes to get a precise update.
Changes, Issues, or Special Requirements
Because our team is always reachable, we can act quickly when:
- You need to adjust delivery details
- A shipment requires special handling
- Timing changes unexpectedly
- Something needs to be resolved immediately
We aim to handle most matters during the call itself.
Reliability & Care
Forwarding is about trust. We monitor every shipment closely and communicate proactively when needed. If anything requires attention, we address it directly and keep you informed in real time.
Contact Us Anytime
For updates, questions, or urgent matters, call us 24/7.
Prefer email? You can reach us at ops@heiki.nl, and we’ll respond promptly.